Terms of Service & Refund Policy

1. Refund & Correction Policy

We understand that payroll figures and employee details can occasionally have mistakes. We offer a straightforward, hassle-free Free Corrections Guarantee:

• Free Corrections Required: If your generated document contains any error — such as an address typo, incorrect Social Security or EIN number, miscalculated wage box, or wrong pay period — we will correct and regenerate your document free of charge.
• How to Request a Correction: Simply email support@w2simple.com with your Order ID (found on your receipt) and the updated information. We will issue your corrected, replacement PDF promptly.
• Defect Refund Eligibility: If our system experiences a verified technical error that renders your document illegible, improperly formatted, or unusable, and our support team is unable to provide a corrected version within 24 hours of your request, you are entitled to a full 100% refund back to your original payment method via Stripe.

2. Genuine Company & Legitimate Use Requirement

By using this service to generate W-2, Paystub, or 1099-NEC documents, you explicitly certify and warrant that:

• Authorized Legal Representative: You are an employer, authorized payroll officer, human resources representative, business owner, or contractor with legal authority to create records for the listed Employer Identification Number (EIN) and company name.
• Real, Existing Business Entities: You will not input fictitious, simulated, or counterfeit company names, fake addresses, or invalid EINs.
• Accurate Wage & Tax Figures: All earnings, hours, pay rates, withholding figures, and compensation amounts must reflect actual, genuine compensation paid or owed.
• Strict Prohibition of Fraudulent Purposes: Generating wage statements or tax forms for fraudulent loan applications, apartment lease deception, bank fraud, mortgage fraud, or identity misrepresentation is strictly illegal under federal and state law. Any abusive or unlawful use will result in immediate termination of access, and we reserve the right to cooperate with legal authorities upon valid subpoena.

3. Payments

Downloads cost $10 per document set and require payment confirmation. Apply a valid free-download coupon before checkout to download without payment. Coupon orders remain available through a private download link.

• Your generated document is available from a private download link for 7 days. Download and store your copy securely.

4. Informational & Self-Service Tool Disclaimer

W-2 Simple is an independent, self-service digital document preparation utility. Please note the following legal disclaimers:

• No Official Filing: W-2 Simple prepares downloadable recipient, employee, and employer record copies. It does not electronically file Form W-2 Copy A with the Social Security Administration (SSA) or Form 1099-NEC Copy A with the Internal Revenue Service (IRS).
• No Certified Tax Advice: W-2 Simple does not provide certified legal, tax, or accounting advice. While our automated calculation engines utilize published IRS Publication 15-T and state tax guidelines, users are solely responsible for reviewing all figures against actual company payroll records before issuing documents.

5. Contact & Support

For correction requests, billing questions, or general support, please reach out to:

Email: support@w2simple.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST. Most correction requests are processed within 2 to 4 business hours.